Bandwidth experienced a major incident on July 15, 2026 affecting 9-1-1 Provisioning Service, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
9-1-1 Provisioning Service
Update timeline
- investigating Jul 15, 2026, 01:33 PM UTC
Teams are investigating an incident impacting the ability to geo-code 911 provisioning requests in the Bandwidth App. These requests will fail to complete.
- investigating Jul 15, 2026, 03:10 PM UTC
We are continuing to investigate this issue.
- resolved Jul 15, 2026, 03:23 PM UTC
This incident has been resolved.