Bandwidth incident

+52 Country Code Prepended to Calling Number - BWI Platform Incident

Minor Resolved View vendor source →

Bandwidth experienced a minor incident on July 30, 2026 affecting Bandwidth International (fka Voxbone) Portal, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 05:51 PM UTC
Resolved
Jul 31, 2026, 11:02 PM UTC
Duration
1d 5h
Detected by Pingoru
Jul 30, 2026, 05:51 PM UTC

Affected components

Bandwidth International (fka Voxbone) Portal

Update timeline

  1. investigating Jul 30, 2026, 05:51 PM UTC

    Bandwidth teams are investigating an incident where the +52 Country Code is being prepended to the calling number. This is isolated to a specific carrier and a sub-set of traffic.

  2. investigating Jul 30, 2026, 05:51 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 31, 2026, 12:38 AM UTC

    Teams are observing expected calling behaviors. We will monitor for stability.

  4. monitoring Jul 31, 2026, 05:44 PM UTC

    We continue to monitor for stability.

  5. resolved Jul 31, 2026, 11:02 PM UTC

    This incident has been resolved.