Bandwidth App Incident - Insights Latency

Update timeline

1. identified Feb 17, 2026, 05:30 PM UTC

   Bandwidth teams have identified an incident where insights on the Bandwidth App may experience latency in populating updated data.

2. monitoring Feb 17, 2026, 06:52 PM UTC

   Teams are observing expected Insight reporting behavior. We will continue to monitor for stability.

3. resolved Feb 17, 2026, 08:38 PM UTC

   This incident has been resolved.

4. postmortem Mar 09, 2026, 01:06 PM UTC

   On December 12 between 16:18 - 18:18 UTC and again on December 15 between 16:00 - 17:45 UTC, Bandwidth customers experienced delays in number provisioning and order completion within the Bandwidth App. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.