Bandwidth experienced a critical incident on April 8, 2026 affecting Outbound Calling (SIP) - United States, lasting 4h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Outbound Calling (SIP) - United States
Update timeline
- investigating Apr 08, 2026, 11:01 AM UTC
Some customers may experience outbound call failures when routing via our JFK Datacenter. These calls may be retried via ATL. Teams are working to restore expected network connectivity.
- monitoring Apr 08, 2026, 01:27 PM UTC
Teams are observing expected network behavior. We will continue to monitor for stability.
- resolved Apr 08, 2026, 03:36 PM UTC
This incident has been resolved.