Bandwidth incident

Help Center Ticketing Incident - Email to Ticket

Major Resolved View vendor source →

Bandwidth experienced a major incident on April 8, 2026 affecting Ticketing Support and Help Center, lasting 16h 14m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 07:00 PM UTC
Resolved
Apr 09, 2026, 11:14 AM UTC
Duration
16h 14m
Detected by Pingoru
Apr 08, 2026, 07:00 PM UTC

Affected components

Ticketing SupportHelp Center

Update timeline

  1. investigating Apr 08, 2026, 07:00 PM UTC

    Bandwidth teams are observing a vendor incident where email-to-ticket functionality is not generating a ticket as expected. Customers are encouraged to open a ticket via our Help Center Portal with the assistance of Synthi.

  2. identified Apr 08, 2026, 07:29 PM UTC

    Bandwidths vendor has identified the sourced of this intermittent incident and are working to restore expected email behavior. While this incident is intermittent in nature, we still encourage customers to open a ticket via our Help Center Portal with the assistance of Synthi.

  3. resolved Apr 09, 2026, 11:14 AM UTC

    This incident has been resolved.