Bandwidth experienced a minor incident on April 14, 2026 affecting Ticketing Support and Help Center, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Ticketing SupportHelp Center
Update timeline
- investigating Apr 14, 2026, 11:53 AM UTC
Bandwidth teams have identified in incident with our vendor where users may not be able to interact with Synthi as expected. Users may still open support requests via email.
- monitoring Apr 14, 2026, 01:24 PM UTC
Bandwidth is observing expected Synthi behavior. We will monitor for stability.
- resolved Apr 14, 2026, 01:40 PM UTC
This incident has been resolved.