Bandwidth experienced a major incident on October 20, 2026 affecting Toll-Free calling - Outbound (SIP) - United States, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Toll-Free calling - Outbound (SIP) - United States
Update timeline
- investigating Oct 20, 2026, 09:10 PM UTC
Bandwidth teams are investigating an outbound, toll-free calling incident where some outbound calls are receiving unexpected 404 SIP response codes
- monitoring Oct 20, 2026, 09:34 PM UTC
Teams are observing expected toll-free traffic transmission across the Bandwidth network. We will monitor for prolonged stability.
- resolved Oct 20, 2026, 11:04 PM UTC
This incident has been resolved.