Bandsintown incident
Outage Impacting Bandsintown's Website and Manager Tools
Bandsintown experienced a major incident on October 20, 2025 affecting Bandsintown for Artists and Bandsintown Pro for Venues, lasting 7h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 03:09 PM UTC
We are experiencing an ongoing outage that is currently affecting both Bandsintown's artist website and the manager tools. Our technical team is actively working to address and resolve the issue as swiftly as possible. We understand the significance of these services to your experience, and we sincerely apologize for any inconvenience this outage may be causing. Rest assured, we are committed to restoring normal functionality. We will keep you updated on our progress, and if you have any specific concerns or require further assistance, please feel free to reach out to our support team.
- identified Oct 20, 2025, 03:31 PM UTC
We are currently experiencing a service disruption due to an ongoing AWS outage. As a result, several features — including Messages, Email Builder, Events, and other core functionalities — are currently impacted. Our team is actively monitoring the situation and working with AWS to restore services as soon as possible. We will continue to provide updates here as more information becomes available. We apologize for any inconvenience.
- identified Oct 20, 2025, 03:47 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 08:27 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 08:27 PM UTC
AWS recovery efforts have been underway, and we are now seeing steady improvements across our products and services. Some features may still experience intermittent issues as systems continue to stabilize. We are closely monitoring the situation and will provide further updates as recovery progresses.
- resolved Oct 20, 2025, 10:13 PM UTC
This incident has been resolved.