Ongoing service interruption with Mobile terminal connectivity

Update timeline

1. investigating Nov 03, 2026, 11:42 AM UTC

   We would like to inform you about an ongoing issue with an external mobile connectivity provider as of 12:30 CET on 2026-11-03 Due to this you may experience connectivity disruptions when performing transactions using our mobile terminals. We have contacted the party involved and will update you as soon as more information becomes available. Thank you for your patience and understanding.

2. identified Nov 03, 2026, 12:13 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Nov 03, 2026, 12:48 PM UTC

   Please be informed that due to a technical issue with an external mobile connectivity provider, you may have experienced disruptions when performing transactions with your mobile terminal between 12:30 and 13:40 CET today 2026-11-03. We confirm that as of 13:40 CET, we have seen improved connectivity for our devices and service has been resumed. We will continue to monitor the services to ensure stability. We apologise for any inconvenience caused.

4. investigating Nov 03, 2026, 01:19 PM UTC

   Please be informed that due to a technical issue with an external mobile connectivity provider, your may have experienced disruptions when performing transactions with your mobile terminal between 12:30 and 13:40 CET today 2026-11-03. We confirm that as of 14:15 CET, normal service has been resumed and you will be able to perform transactions again. We apologise for any inconvenience caused.

5. resolved Nov 03, 2026, 01:21 PM UTC

   Please be informed that due to a technical issue with an external mobile connectivity provider, your may have experienced disruptions when performing transactions with your mobile terminal between 12:30 and 13:40 CET today 2026-11-03. We confirm that as of 14:15 CET, normal service has been resumed and you will be able to perform transactions again. We apologise for any inconvenience caused.