Backstory incident
Salesforce outage: some integrations require re-authorization
Ongoing since 02:20 PM UTC, affecting Salesforce Inbound Data Integration and Salesforce Outbound Data Integration.
On the evening of October 22, Salesforce experienced a service incident that disrupted logins across many instances (Salesforce Trust incident 20004512). Salesforce has since restored service. As a result, some Backstory customers lost their Salesforce connection, and an administrator will need to re-authorize the Salesforce integration user before data resumes flowing. This will not recover automatically. Who is affected: A subset of customers. We are contacting the administrators of affected instances directly. How to check: In the Backstory Admin Panel, open the Sync Log. If there have been no successful Salesforce syncs since October 22, you'll need to re-authorize. What to do: Re-authorize your Salesforce integration user by following the steps in our Help Center: https://help.backstory.ai/en/articles/16985967-action-required-re-authorize-your-salesforce-integration-following-the-salesforce-outage. Once reconnected, pending updates will sync automatically. Please act soon: Salesforce retains deleted-record information for a limited time. Reconnecting promptly ensures records deleted in Salesforce during the disconnect are also removed from Backstory. If you need help, contact [email protected] or your Customer Success Manager.
Affected components
Update timeline
- identified Oct 23, 2026, 02:20 PM UTC
On the evening of October 22, Salesforce experienced a service incident that disrupted logins across many instances (Salesforce Trust incident 20004512). Salesforce has since restored service. As a result, some Backstory customers lost their Salesforce connection, and an administrator will need to re-authorize the Salesforce integration user before data resumes flowing. This will not recover automatically. Who is affected: A subset of customers. We are contacting the administrators of affected instances directly. How to check: In the Backstory Admin Panel, open the Sync Log. If there have been no successful Salesforce syncs since October 22, you'll need to re-authorize. What to do: Re-authorize your Salesforce integration user by following the steps in our Help Center: https://help.backstory.ai/en/articles/16985967-action-required-re-authorize-your-salesforce-integration-following-the-salesforce-outage. Once reconnected, pending updates will sync automatically. Please act soon: Salesforce retains deleted-record information for a limited time. Reconnecting promptly ensures records deleted in Salesforce during the disconnect are also removed from Backstory. If you need help, contact [email protected] or your Customer Success Manager.
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