Backstory incident

Salesforce service disruption

Resolved after 14 hours 49 minutes, on March 13, 2017.

identified Mar 13, 2017, 05:46 PM UTC

This morning we released an update that disrupted the connection between People.ai and Salesforce. We have identified the issue and are actively working to resolve it. Data related to Salesforce accounts and opportunities in People.ai may appear incorrect until this issue is resolved. People.ai is not syncing activity data back to Salesforce at this time.

Started
Mar 13, 2017, 05:46 PM UTC
Resolved
Mar 14, 2017, 08:35 AM UTC
Duration
14h 49m
Detected by Pingoru
Mar 13, 2017, 05:46 PM UTC

Update timeline

  1. identified Mar 13, 2017, 05:46 PM UTC

    This morning we released an update that disrupted the connection between People.ai and Salesforce. We have identified the issue and are actively working to resolve it. Data related to Salesforce accounts and opportunities in People.ai may appear incorrect until this issue is resolved. People.ai is not syncing activity data back to Salesforce at this time.

  2. resolved Mar 14, 2017, 08:35 AM UTC

    Salesforce service disruptions are fully resolved.

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