Backstory incident

Performance Degradation

Resolved after 2 days 17 hours, on September 29, 2017.

resolved Oct 01, 2017, 05:29 PM UTC

We’re back! The monitoring period has ended and the web application is back up and running as expected. Thanks for bearing with us.

Started
Sep 29, 2017, 12:05 AM UTC
Resolved
Oct 01, 2017, 05:29 PM UTC
Duration
2d 17h
Detected by Pingoru
Sep 29, 2017, 12:05 AM UTC

Update timeline

  1. investigating Sep 29, 2017, 12:05 AM UTC

    We are currently experiencing performance degradation resulting in latencies across our application. You may experience longer than normal wait times. We are actively investigating the root cause and will have performance back to normal levels as soon as possible.

  2. identified Sep 29, 2017, 03:12 AM UTC

    We have identified the cause and are working to resolve it as soon as possible. Stay tuned for more updates.

  3. identified Sep 30, 2017, 12:13 AM UTC

    We appreciate your patience while our engineering team continues working to resolve the issue. Stay tuned for more updates.

  4. resolved Oct 01, 2017, 05:29 PM UTC

    We’re back! The monitoring period has ended and the web application is back up and running as expected. Thanks for bearing with us.

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