Resolved after 1 day, on October 20, 2017.
We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.
Update timeline
- investigating Oct 20, 2017, 05:43 PM UTC
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
- identified Oct 20, 2017, 06:42 PM UTC
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
- monitoring Oct 20, 2017, 09:12 PM UTC
Engineering has pushed a fix for this issue. Data intake and processing have resumed but may take some time catch up. We will be closely monitoring the issue until all services are back to normal and will post a final update soon once the monitoring period has ended.
- resolved Oct 21, 2017, 06:34 PM UTC
We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.
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