Backstory incident

Data Processing Delays

Resolved after 1 hour 7 minutes, affecting Salesforce Outbound Data Integration, on August 23, 2018.

resolved Aug 23, 2018, 02:06 AM UTC

We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us. No components were affected by this update.

Started
Aug 23, 2018, 12:58 AM UTC
Resolved
Aug 23, 2018, 02:06 AM UTC
Duration
1h 7m
Detected by Pingoru
Aug 23, 2018, 12:58 AM UTC

Affected components

Salesforce Outbound Data Integration

Update timeline

  1. investigating Aug 23, 2018, 12:58 AM UTC

    People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

  2. monitoring Aug 23, 2018, 01:56 AM UTC

    Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

  3. resolved Aug 23, 2018, 02:06 AM UTC

    We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us. No components were affected by this update.

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