Backstory incident

Data Processing Delays

Resolved after 1 hour 36 minutes, affecting Salesforce Outbound Data Integration and Data Warehouse, on December 28, 2018.

resolved Dec 28, 2018, 11:10 PM UTC

We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.

Started
Dec 28, 2018, 09:33 PM UTC
Resolved
Dec 28, 2018, 11:10 PM UTC
Duration
1h 36m
Detected by Pingoru
Dec 28, 2018, 09:33 PM UTC

Affected components

Salesforce Outbound Data IntegrationData Warehouse

Update timeline

  1. investigating Dec 28, 2018, 09:33 PM UTC

    People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.

  2. monitoring Dec 28, 2018, 10:25 PM UTC

    Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.

  3. resolved Dec 28, 2018, 11:10 PM UTC

    We’re back! The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us.

Your product runs on more than Backstory

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →