Resolved after 3 hours 51 minutes, affecting Backstory Analyze and Salesforce Outbound Data Integration, on August 16, 2019.
The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us!
Affected components
Update timeline
- investigating Aug 16, 2019, 07:04 PM UTC
People.ai web application and the People.ai <> Salesforce Sync services are currently experiencing data processing delays. Our engineering team is aware of the issue and actively working to resolve it. Data ingestion will continue and all relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
- identified Aug 16, 2019, 07:23 PM UTC
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
- monitoring Aug 16, 2019, 09:55 PM UTC
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
- resolved Aug 16, 2019, 10:56 PM UTC
The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us!
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