Resolved after 3 hours 23 minutes, affecting Backstory Web-Application and Backstory Analyze and 1 more, on October 9, 2020.
The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us!
Affected components
Update timeline
- investigating Oct 09, 2020, 06:04 PM UTC
People.ai data services are currently experiencing processing delays. Our engineering team is aware of the issue and actively working to resolve it. All relevant services (Salesforce and otherwise) will be updated once the issue is resolved. Please stay tuned for updates.
- identified Oct 09, 2020, 06:23 PM UTC
We have identified the root cause of the issue and are working to resolve as soon as possible. Please stay tuned for further updates.
- monitoring Oct 09, 2020, 07:40 PM UTC
Engineering has pushed a fix for this issue. We will be closely monitoring the issue and will post a final update soon once the monitoring period has ended.
- resolved Oct 09, 2020, 09:27 PM UTC
The monitoring period has ended and data processing is back up and running as expected. Thanks for bearing with us!
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