Resolved after 2 hours 33 minutes, affecting Backstory Web-Application and Backstory Analyze and 1 more, on May 22, 2021.
The team has implemented a fix and monitoring the environment.
Affected components
Backstory Web-ApplicationBackstory AnalyzeSalesforce Inbound Data IntegrationSalesforce Outbound Data IntegrationData WarehouseActivity Intake APIs and ServicesBackstory Metrics Services
Update timeline
- investigating May 22, 2021, 02:09 PM UTC
People.ai is currently experiencing degraded performance. You may experience longer than normal load times. Our engineering team is aware of the issue and actively working to resolve it. Please stay tuned for updates.
- identified May 22, 2021, 03:02 PM UTC
The team has identified the root cause and working on a fix.
- monitoring May 22, 2021, 04:02 PM UTC
The team has implemented a fix and monitoring the environment.
- resolved May 22, 2021, 04:43 PM UTC
This incident is now resolved.
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