Resolved after 16 hours 30 minutes, affecting Backstory Web-Application and Backstory Analyze and 1 more, on April 28, 2026.
Between approximately 3:30 PM and 5:35 PM EDT, users may have experienced blank or incomplete data panels, errors when loading activity and engagement data, AI-powered features returning no results, and failures with third-party integrations. Our engineering team has identified the issue as an infrastructure resource constraint and has taken action to restore service. The platform is now responsive, and features should be loading normally. We are continuing to closely monitor system stability and working on a permanent fix for the underlying cause. We will post a final update once we have confirmed full resolution.
Affected components
Update timeline
- investigating Apr 28, 2026, 09:07 PM UTC
We are currently investigating a partial outage affecting multiple features of the Backstory platform. Users may experience blank or incomplete data panels, errors when loading activity and engagement data, AI-powered features returning no results, and failures with third-party integrations. Our engineering team is actively working to restore service. No customer data has been lost or corrupted. We will provide an update as soon as we have new information.
- monitoring Apr 28, 2026, 09:40 PM UTC
Between approximately 3:30 PM and 5:35 PM EDT, users may have experienced blank or incomplete data panels, errors when loading activity and engagement data, AI-powered features returning no results, and failures with third-party integrations. Our engineering team has identified the issue as an infrastructure resource constraint and has taken action to restore service. The platform is now responsive, and features should be loading normally. We are continuing to closely monitor system stability and working on a permanent fix for the underlying cause. We will post a final update once we have confirmed full resolution.
- resolved Apr 29, 2026, 01:38 PM UTC
This incident has been resolved.
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