RESOLVED: Payment processing issues - [incident first identified 29 April/17:34 AEST in AEST/AEDT timezone])
Affected: External NPP Network
azupay Outage History
azupay is up right nowazupay had 9 outages in the last 2 years totaling 42h 7m of downtime — averaging 0.4 incidents per month.
There were 9 azupay outages since August 22, 2025 totaling 42h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.
PaymentRequest PayID Registration/Deregistration & Payment Agreement hightened error rate
Affected: External NPP Network
Timeline · 6 updates
Upstream incident impacting ANZ NPP transactions
Affected: External NPP Network
Timeline · 5 updates
- investigating Jan 23, 2026, 12:19 AM UTC
Azupay has identified that ANZ (ANZBAU3LXXX) is currently experiencing an incident impacting Outbound NPP Payments, and are investigating if inbound transactions are also impacted. Clients making outbound payments that are impacted will have recieved PA04 and AB01 error codes, and the payment will be in a FAILED status. Clients should review if they should re-attempt these transactions. Incident Start Date/time: 23 Jan 2026 - 9:40 AM AEDT Incident End Date/time: TBD A further update will be provided when more information is available.
- monitoring Jan 23, 2026, 12:33 AM UTC
Our banking partner has confirmed that the ANZ bank outage has been resolved now. Azupay is currently monitoring the situation.
- monitoring Jan 23, 2026, 12:34 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 23, 2026, 01:18 AM UTC
The incident has been confirmed as resolved by ANZ. We will monitor and resolve if no further updates are provided in the next few hours.
- resolved Jan 23, 2026, 02:29 AM UTC
Incident has been resolved. Incident Start Date/time: 23 Jan 2026 - 9:40 AM AEDT Incident End Date/time: 23 Jan 2026 - 11:05 AM AEDT
Upstream incident impacting CBA NPP transactions
Affected: External NPP Network
Timeline · 4 updates
- investigating Nov 29, 2025, 04:50 AM UTC
Azupay has identified that Commonwealth Bank of Australia (CTBAAUSNXXX) is currently experiencing an incident impacting Outbound NPP Payments, and are investigating if inbound transactions are also impacted. Clients making outbound payments that are impacted will have recieved PA04 and AB01 error codes, and the payment will be in a FAILED status. Clients should review if they should re-attempt these transactions. Incident Start Date/time: 29 Oct 2025 @ 3:05PM AEST Incident End Date/time: TBD A further update will be provided when more information is available.
- monitoring Nov 29, 2025, 05:18 AM UTC
Outbound payment to CBA customer accounts continue have intermittent AB01 errors, however the error rate has significantly decreased. Inbound transactions from CBA accounts do not appear to be impacted. We will continue to monitor the issue.
- monitoring Nov 29, 2025, 06:16 AM UTC
We are continuing to observe AB01 errors in approximately half of outbound payments to CBA clients. A further update will be provided when more information is available.
- resolved Nov 29, 2025, 07:19 AM UTC
Commonwealth Bank of Australia (CTBAAUSNXXX) have resolved the issue that has been affecting payments. Incident Start Date/time: 29 November 2025 @ 15:05 AEDT Incident End Date/time: 29 November 2025 @ 17:40 AEDT
Incident NPP Platform experiencing PayID registration issue. 15th October 2025 - 4:47 PM AEDT
Affected: External NPP Network
Timeline · 4 updates
- investigating Oct 15, 2025, 05:56 AM UTC
We are aware of issues in Registering and Updating PayIDs. The Inbound and Outbound payments are not affected. We are currently investigating the impact and will provide a detailed update as soon as one becomes available. Please do subscribe to our status page for the latest and most accurate information. We apologies for the inconvenience caused.
- investigating Oct 15, 2025, 06:32 AM UTC
We are currently aware of intermittent issues affecting the creation and updating of PayIDs due to a downstream provider outage. Clients creating new PayIDs for inbound payments may experience delays in PayID registration. Customers attempting to make payments to these new PayIDs via their online banking may also encounter lookup failures. This is an industry-wide outage impacting all participants. Outbound payments using BSB and account numbers remain unaffected. However, outbound payments to PayIDs may experience intermittent failures during this period. We apologise for the inconvenience caused.
- monitoring Oct 15, 2025, 07:06 AM UTC
We believe the issue has now been resolved, and PayIDs are once again being registered within expected response times. The backlog of queued PayID creations has been cleared, and our systems are operating normally. We will continue to closely monitor system performance during the evening. Please do subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.
- resolved Oct 15, 2025, 09:14 AM UTC
This incident has been confirmed resolved. We have been monitoring our systems and no ongoing issues have been observed.
Upstream issue impacting NAB NPP Processing
Affected: External NPP Network
Timeline · 2 updates
- identified Sep 23, 2025, 04:55 AM UTC
Notifying participant: NPPA Institution experiencing difficulty: NAB NAB is experiencing issues affecting Inbound and Outbound NPP Payments, and have self suspended from the NPP while they investigate the issue. The issue is currently affecting approximately 100% of Inbound and Outbound NPP Payments to and from NAB banking customers. NAB is currently working through resolution of the issue. Incident Start Date/time: 23 Sept 2025 @ 11:00 AEST Self-suspension Start Date/Time: 23 Sept 2025 @ 11:45 AEST Impact - End customers attempting to pay via NAB banking apps will be unable to make payments to PayIDs. - Payments from your Azupay account to NAB PayIDs will fail and return a PA04 Error.
- resolved Sep 23, 2025, 05:42 AM UTC
NAB have resolved the issue that has been affecting Inbound and Outbound NPP payments. NAB have advised that they have now issued an admi.016 (PA01) to reinstate their NPP services. Incident Start Date/time: 23 Sept 2025 @ 11:00 AEST Incident End Date/time: 23 Sept 2025 @ 15:02 AEST Self-suspension Start Date/Time: 23 Sept 2025 @ 11:45 AEST Self-suspension End Date/Time: 23 Sept 2025 @ 15:02 AEST We recommend reviewing impacted transactions and reprocessing as appropriate. Regards, the Azupay Team
Failed outbound payments impacting payments to CBA customers
Affected: External NPP Network
Timeline · 4 updates
Outbound payment processing L001 Reject codes being encountered for small volume of transactions [23 August/11:20PM in AEST/AEDT timezone]
Timeline · 1 update
Payment processing issues [incident first identified 22 August/4:41PM in AEST/AEDT timezone]
Affected: External NPP Network
Timeline · 4 updates
- investigating Aug 22, 2025, 07:20 AM UTC
We are aware of issues in delayed processing of outbound payments, inbound payments and payment request PayID registrations and de registrations. The issue has been confirmed by our Banking Partner who is investigating it. We are currently investigating the impact and will provide a detailed update as soon as one becomes available. Please subscribe to our status page for the latest and most accurate information. We apologise for the inconvenience caused.
- investigating Aug 22, 2025, 07:42 AM UTC
Inbound payments are now processing normally as are PayID registrations. Some outbound payments sent between 16.45 and 17.25 have been rejected and will need to be resubmitted. A number of payments remain in a PENDING state which will cause a delay in settlement. Our banking partner is still investigating the issue.
- monitoring Aug 22, 2025, 08:01 AM UTC
Service has been restored for all impacted processes. There are a number of outbound payments pending settlement that we are working with our banking provider to resolve. We'll continue to closely monitor the situation into this evening. We apologise for the inconvenience caused.
- resolved Aug 22, 2025, 08:34 AM UTC
All system are now operating normally and all pending outbound payments have been resolved. We'll continue to monitor throughout the evening. We apologise for any inconvenience caused.