aXcelerate experienced a critical incident on March 21, 2024 affecting Online Assessments, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 21, 2024, 05:35 AM UTC
We are currently investigating an issue with Online Assessments. They are currently not available for administrators in the Admin Portal, or for all learners, from within the Learner Portal. Our team are investigating the issue as a matter of priority. An update will be provided shortly.
- monitoring Mar 21, 2024, 06:08 AM UTC
We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.
- resolved Mar 21, 2024, 06:32 AM UTC
We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.