aXcelerate experienced a minor incident on April 30, 2024 affecting Support services, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Support services
Update timeline
- investigating Apr 30, 2024, 05:14 AM UTC
Due to an internal system issue at the aXcelerate Head Office, our phone and live chat support services are currently unavailable. The aXcelerate platform will continue to operate unaffected. Please submit a support request via our Help Centre if you require assistance. We apologise for the inconvenience this may cause.
- resolved Apr 30, 2024, 06:07 AM UTC
This incident has been resolved.