aXcelerate incident

Investigating Known Issue with Assessment Enrolments Not Being Displayed on Class Enrolment Page

Minor Resolved View vendor source →

aXcelerate experienced a minor incident on May 3, 2024 affecting aXcelerate Production, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2024, 05:22 AM UTC
Resolved
May 03, 2024, 06:49 AM UTC
Duration
1h 26m
Detected by Pingoru
May 03, 2024, 05:22 AM UTC

Affected components

aXcelerate Production

Update timeline

  1. investigating May 03, 2024, 05:22 AM UTC

    Our team are currently investigating a known issue with online assessment icons not being displayed on the student class enrolment page. Updates will be provided as new information becomes available.

  2. identified May 03, 2024, 06:14 AM UTC

    The cause of this issue has been identified and a fix is being rolled out across the clusters. Further updates will be provided as soon as possible.

  3. resolved May 03, 2024, 06:49 AM UTC

    Our team have deployed a fix across the system and this is now resolved.