aXcelerate experienced a minor incident on May 9, 2024 affecting aXcelerate Production, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
aXcelerate Production
Update timeline
- investigating May 09, 2024, 01:07 AM UTC
We are currently investigating an issue affecting the ability to sign into aXcelerate or switch user accounts. This item is under investigation and we will provide further information as soon as possible.
- monitoring May 09, 2024, 01:28 AM UTC
We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.
- resolved May 09, 2024, 02:17 AM UTC
We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.