aXcelerate incident

System Slowness Detected - Kirra and Snapper clusters

Minor Resolved View vendor source →

aXcelerate experienced a minor incident on May 9, 2024 affecting aXcelerate Production, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2024, 02:47 AM UTC
Resolved
May 09, 2024, 04:11 AM UTC
Duration
1h 23m
Detected by Pingoru
May 09, 2024, 02:47 AM UTC

Affected components

aXcelerate Production

Update timeline

  1. investigating May 09, 2024, 02:47 AM UTC

    We are currently investigating an issue affecting the system performance on the Kirra and Snapper clusters. This item is under investigation and we will provide further information as soon as possible.

  2. monitoring May 09, 2024, 03:35 AM UTC

    We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

  3. resolved May 09, 2024, 04:11 AM UTC

    We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.