aXcelerate incident

Assessments unavailable for Learners and Administrators

Major Resolved View vendor source →

aXcelerate experienced a major incident on May 30, 2024 affecting Online Assessments, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2024, 12:34 AM UTC
Resolved
May 30, 2024, 01:38 AM UTC
Duration
1h 3m
Detected by Pingoru
May 30, 2024, 12:34 AM UTC

Affected components

Online Assessments

Update timeline

  1. investigating May 30, 2024, 12:34 AM UTC

    We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.

  2. monitoring May 30, 2024, 01:15 AM UTC

    We have taken action and the system performance has stabilised. We will continue to monitor for the next hour. We thank you for your understanding in this matter.

  3. resolved May 30, 2024, 01:38 AM UTC

    We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.