aXcelerate incident

System Access Issue Identified - Snapper

Minor Resolved View vendor source →

aXcelerate experienced a minor incident on June 6, 2024 affecting aXcelerate Production, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2024, 10:48 PM UTC
Resolved
Jun 06, 2024, 10:57 PM UTC
Duration
8m
Detected by Pingoru
Jun 06, 2024, 10:48 PM UTC

Affected components

aXcelerate Production

Update timeline

  1. investigating Jun 06, 2024, 10:48 PM UTC

    We are currently investigating an issue affecting system access for users on the Snapper cluster. This item is under investigation and we will provide further information as soon as possible.

  2. resolved Jun 06, 2024, 10:57 PM UTC

    We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.