aXcelerate experienced a minor incident on August 22, 2024 affecting External Integration, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
External Integration
Update timeline
- investigating Aug 22, 2024, 01:22 AM UTC
We are investigating an error for manual Eway payments. Users are prompted to sign in to Eway when processing a payment in the admin portal.
- identified Aug 22, 2024, 01:48 AM UTC
A resolution for this issue has been developed and will be implemented shortly. We appreciate your patience while the fix is rolled out.
- monitoring Aug 22, 2024, 02:25 AM UTC
A fix for this issue has been implemented and we are monitoring the results.
- resolved Aug 22, 2024, 04:18 AM UTC
The fix for this issue has been successfully deployed and payments can now be processed. We thank you for your patience in this matter.