aXcelerate incident

Known Issue: Emails Not Being Sent From aXcelerate

Minor Resolved View vendor source →

aXcelerate experienced a minor incident on November 17, 2024 affecting aXcelerate Production, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2024, 10:01 PM UTC
Resolved
Nov 17, 2024, 11:42 PM UTC
Duration
1h 40m
Detected by Pingoru
Nov 17, 2024, 10:01 PM UTC

Affected components

aXcelerate Production

Update timeline

  1. investigating Nov 17, 2024, 10:01 PM UTC

    We have been made aware of an issue with emails not being sent from aXcelerate. Our team are investigating this as a matter of priority. Further updates will be provided here.

  2. monitoring Nov 17, 2024, 10:42 PM UTC

    After investigation, our team have implemented a fix and emails are now sending as expected. We will continue to monitor for the morning.

  3. resolved Nov 17, 2024, 11:42 PM UTC

    After monitoring, there have been no further issues with emails being sent from aXcelerate this morning. We thank you for your patience in this issue.