aXcelerate experienced a notice incident on March 20, 2025 affecting External Integration, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
External Integration
Update timeline
- investigating Mar 20, 2025, 10:52 PM UTC
We are aware of an issue with the USI Service returning a 500 - Internal Server Error. We have received confirmation from the USI Office that this is a known issue and they are investigating this urgently. We will provide further information as it becomes available.
- resolved Mar 21, 2025, 01:00 AM UTC
The USI Service is back online and users should now be able to create and verify USIs through the system. Thank you for your patience while the USI Office resolved the outage.