aXcelerate incident

System slowness Detected - Burleigh and SCORM

Minor Resolved View vendor source →

aXcelerate experienced a minor incident on April 30, 2025 affecting aXcelerate Production, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 04:46 AM UTC
Resolved
Apr 30, 2025, 06:16 AM UTC
Duration
1h 29m
Detected by Pingoru
Apr 30, 2025, 04:46 AM UTC

Affected components

aXcelerate Production

Update timeline

  1. investigating Apr 30, 2025, 04:46 AM UTC

    We have detected slower than expected system performance on the Burleigh cluster, as well as SCORM services and are currently in the process of investigating.

  2. monitoring Apr 30, 2025, 05:07 AM UTC

    We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

  3. resolved Apr 30, 2025, 06:16 AM UTC

    We are pleased to announce that the server issues experienced earlier have been resolved.