Ax Qualer had 9 outages in the last 2 years totaling 28h 16m of downtime — averaging 0.4 incidents per month.
There were 9 Ax Qualer outages since December 4, 2024 totaling 28h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an error processing login requests.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing an outage with Qualer/Asset Management due to a global Microsoft outage. We are closely monitoring the situation and will update this message with information as it becomes available.
There is a widespread Azure Front Door outage affecting sites in multiple regions.
The Microsoft issues that are interrupting Qualer/Ax site availability are resolving, but there may be intermittent issues until we confirmation that the issue is fully resolved.
We are continuing to experience issues with Qualer/Asset Management due to long-running issues relating to a global Microsoft outage. We are closely monitoring the situation and will update this message with information as it becomes available. Additional information can be found at https://azure.status.microsoft/en-us/status
The issue impacting Qualer/Asset Management site availability due to the Microsoft outage has been resolved. For the latest status and information, please visit https://azure.status.microsoft/en-us/status. We apologize for the inconvenience this outage has caused and appreciate your patience during this event.
Qualer Identity Service underwent scheduled Maintenance Release during the specified time, which may have resulted in temporary unavailability of the platform. Improvements: - Streamlined SSO login flow for Qualer Web - Added Proof of Possession (DPoP) for OKTA Identity Provider (may require a clearing of browser cache for OKTA users) - Enhanced display for synchronization status messages of Identity Providers - Strengthened tracking and security logging Bug fixes: - Improved mechanism for group synchronization - Resolved issue with unexpected email update post-login - Adjusted email validation in the Qualer Web work order status change pop-up - Improved DPoP token parsing - Addressed EntraID Identity Provider synchronization failures
We are currently investigating an issue preventing dashboard reports from generating.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are investigating reports of isolated connectivity issues, such as "This site can't be reached", affecting a limited subset of users. Initial diagnostics show our systems are fully operational. We are continuing to monitor our infrastructure and collaborate with upstream providers.
We have not observed any further occurrences of the connectivity issues reported earlier. All systems are operating normally, and no anomalies have been detected. Given that the root cause appears to have been external and transient, we are continuing to monitor stability across all services.
This incident has been resolved.
We are currently investigating an issue preventing certificates/reports from generating.
We are continuing to investigate this issue.
The issue has been resolved. After further investigation, it was determined that there was no impact to our services, and all systems remained fully operational for all customers.
We experienced a temporary slowdown in our web service and restarted it to restore optimal performance. Qualer Web was briefly unavailable during this process. Services are online, and we are actively monitoring system performance.
We are currently investigating an issue with long certificate generation times.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.