Award Force incident

**Issue affecting US based accounts only**

Resolved after 48 minutes, affecting Award Force application, legacy reports, on November 20, 2023.

investigating Nov 20, 2023, 02:31 PM UTC

We are aware of an issue affecting US accounts—most of the elements on the homepage are not loading. This is currently being investigated as a matter of urgency by the engineering team.

Started
Nov 20, 2023, 02:31 PM UTC
Resolved
Nov 20, 2023, 03:19 PM UTC
Duration
48m
Detected by Pingoru
Nov 20, 2023, 02:31 PM UTC

Affected components

Award Force application, legacy reports

Update timeline

  1. investigating Nov 20, 2023, 02:31 PM UTC

    We are aware of an issue affecting US accounts—most of the elements on the homepage are not loading. This is currently being investigated as a matter of urgency by the engineering team.

  2. resolved Nov 20, 2023, 03:19 PM UTC

    We have now resolved the homepage loading issue. Thank you for your patience.

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