AWAIR incident

Awair Home App APIs Unresponsive

Resolved after 39 minutes, affecting Awair Business App, on September 17, 2020.

monitoring Sep 17, 2020, 03:17 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 17, 2020, 02:50 PM UTC
Resolved
Sep 17, 2020, 03:30 PM UTC
Duration
39m
Detected by Pingoru
Sep 17, 2020, 02:50 PM UTC

Affected components

Awair Business App

Update timeline

  1. investigating Sep 17, 2020, 03:14 PM UTC

    We are currently investigating this issue.

  2. identified Sep 17, 2020, 03:16 PM UTC

    We have identified the backend services affected and are applying a fix. No data loss expected.

  3. monitoring Sep 17, 2020, 03:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 17, 2020, 03:56 PM UTC

    This incident has been resolved.

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