Resolved after 1 hour 15 minutes, affecting Data Pipeline, on December 14, 2021.
Backend components have been restarted, but devices are not fully recovering as we continue to investigate.
Affected components
Data Pipeline
Update timeline
- investigating Dec 14, 2021, 05:05 AM UTC
We are currently investigating this issue.
- identified Dec 14, 2021, 05:06 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 14, 2021, 05:08 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 14, 2021, 05:10 AM UTC
Devices are reconnecting to the MQTT Broker and we will continue to monitor until resolved.
- investigating Dec 14, 2021, 05:28 AM UTC
Backend components have been restarted, but devices are not fully recovering as we continue to investigate.
- resolved Dec 14, 2021, 05:45 AM UTC
This incident has been resolved.
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