Avid incident
Connection issues for Avid Link Desktop Messages and Projects
Resolved after 17 hours 34 minutes, affecting Pro Tools Projects & Collaboration and Link Desktop & Mobile, on August 3, 2022.
This issue is now resolved with Avid Link Desktop 2022.7.1 that is now available for all users.
Affected components
Update timeline
- investigating Aug 03, 2022, 10:33 PM UTC
Users may be experiencing connection issues for Pro Tools Cloud Collaboration and Avid Link Desktop. This issue is currently under investigation and we will update as soon as we have more information.
- identified Aug 04, 2022, 04:38 AM UTC
We have managed to recover connectivity for products except for Avid Link Desktop "Messages" and "Pro Tools Projects" tabs. Some users may see "Connection lost, trying to reconnect..." when they view these tabs. We are continuing to investigate and attempt recovery.
- resolved Aug 04, 2022, 04:07 PM UTC
This issue is now resolved with Avid Link Desktop 2022.7.1 that is now available for all users.
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