pingoru pingoru Avante had 10 outages in the last 2 years totaling 22h 19m of downtime, averaging 0.4 incidents per month.
There were 10 Avante outages since January 31, 2025 totaling 22h 19m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are currently investigating this issue.
This incident has been resolved.
We are investigating an issue preventing users from logging in to Carly or Ava
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing intermittent connectivity issues affecting some features. Our team has identified the source and is working with our infrastructure provider to resolve it. We will provide updates as we have them.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue preventing Carly from accessing all of its knowledge. We will provide an update in the next 30 minutes with additional information.
Our engineering team has identified the root cause of the intermittent Carly knowledge issues some users have been experiencing. The issue stems from a third-party infrastructure dependency that is currently experiencing degraded performance, which may cause certain requests to fail or respond slowly. We are actively monitoring the situation and working with our upstream provider to restore full service reliability. No action is required on your part. We will provide another update as the situation progresses.
Our engineering team has identified the root cause of the intermittent Carly knowledge issues some users have been experiencing. The issue stems from a third-party infrastructure dependency that is currently experiencing degraded performance, which may cause certain requests to fail or respond slowly. We are actively monitoring the situation and working with our upstream provider to restore full service reliability. No action is required on your part. We will provide another update as the situation progresses.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
All services are currently offline, due to a global Azure outage impacting all Azure services. Internal teams are engaged to pursue mitigations, and we are working with our partners at Microsoft to get more information. There is no ETA at this time.
Azure have confirmed the cause and global nature of the incident, and are providing status updates here: https://azure.status.microsoft/en-us/status In the meantime, Avante engineers are working on a mitigation to bring services partially back online. Next update in 30 minutes or less.
Our engineers have implemented a mitigation to work around the Azure outage. We are monitoring traffic to ensure all services are back to normal.
The mitigation put in place has restored full service across Login, App, and API use cases. The remaining impact from the ongoing Azure outage is intermittent image loading failures, which will appear as broken images on the page. This is purely cosmetic and does not effect any of Carly's capabilities. ETA for full resolution from Azure is 18:20 UTC.
Azure have confirmed the incident is resolved. All Avante services and brand assets are operating as normal.
We have identified an issue causing custom branding to fail for some users. We are working on a fix now and will provide an update in the next 30 minutes.
The issue effecting custom branding has been resolved
We have identified an issue that is preventing Carly from being able to answer user questions. When questions are submitted, users will receive an error message when attempting to submit a question. We will provide an update on this within 30 minutes
A fix has been implemented and we are monitoring for any further errors
This incident as been resolved and all services are back to normal operations
We have identified an issue with our authentication provider. This will prevent users that need to log in from successfully doing so. Users that are already signed in can continue using our applications as normal. We will provide an update with further information shortly.
Our authentication provider has identified the issue and implemented a partial fix. Login errors are still occurring intermittently, but should resolve with a retry. We will provide another update as soon as the issue is completely resolved.
A complete fix has been applied, and we are monitoring to ensure all errors have been resolved.
We have confirmed this issue is fully resolved and all systems are back to normal operations
Our engineers have identified an issue with our upstream AI API provider, which is causing all questions to Carly to fail with an error. We are actively working on a mitigation, and will provide an update shortly
A workaround has been put in place, and we are monitoring results
This incident has been resolved.