Avante experienced a critical incident on October 29, 2025 affecting API and Web App and 1 more component, lasting 9h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 29, 2025, 04:21 PM UTC
All services are currently offline, due to a global Azure outage impacting all Azure services. Internal teams are engaged to pursue mitigations, and we are working with our partners at Microsoft to get more information. There is no ETA at this time.
- identified Oct 29, 2025, 06:26 PM UTC
Azure have confirmed the cause and global nature of the incident, and are providing status updates here: https://azure.status.microsoft/en-us/status In the meantime, Avante engineers are working on a mitigation to bring services partially back online. Next update in 30 minutes or less.
- monitoring Oct 29, 2025, 06:50 PM UTC
Our engineers have implemented a mitigation to work around the Azure outage. We are monitoring traffic to ensure all services are back to normal.
- monitoring Oct 29, 2025, 10:06 PM UTC
The mitigation put in place has restored full service across Login, App, and API use cases. The remaining impact from the ongoing Azure outage is intermittent image loading failures, which will appear as broken images on the page. This is purely cosmetic and does not effect any of Carly's capabilities. ETA for full resolution from Azure is 18:20 UTC.
- resolved Oct 30, 2025, 01:42 AM UTC
Azure have confirmed the incident is resolved. All Avante services and brand assets are operating as normal.