Availity incident

SMARTDATASOLUTIONS RP063 - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Availity experienced a notice incident on June 20, 2026 affecting SMARTDATASOLUTIONS RP063, lasting 16h 45m. The incident has been resolved; the full update timeline is below.

Started: Jun 20, 2026, 05:35 AM UTC
Resolved: Jun 20, 2026, 10:20 PM UTC
Duration: 16h 45m
Detected by Pingoru: Jun 20, 2026, 05:35 AM UTC

Affected components

SMARTDATASOLUTIONS RP063

Update timeline

identified Jun 20, 2026, 05:35 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Empty Payload errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
identified Jun 20, 2026, 06:19 AM UTC

We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Empty Payload errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
resolved Jun 20, 2026, 10:20 PM UTC

This incident has been resolved.