Availity incident
SMARTDATASOLUTIONS RP063 - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.
Availity is currently experiencing a notice incident affecting SMARTDATASOLUTIONS RP063, which began 5h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Jun 20, 2026, 05:35 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Empty Payload errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Jun 20, 2026, 06:19 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with VT06_036 errors. Customers are receiving Empty Payload errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.