Availity incident
MUTUAL HEALTH SERVICES - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.
Availity is currently experiencing a notice incident affecting MUTUAL HEALTH SERVICES, which began 4h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2026, 08:31 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.
- identified Jun 12, 2026, 08:33 AM UTC
We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.