Availity incident

MUTUAL HEALTH SERVICES - 270 - Eligibility and Benefits Inquiry B2B transactions are currently unavailable.

Notice Resolved View vendor source →

Availity experienced a notice incident on June 12, 2026 affecting MUTUAL HEALTH SERVICES, lasting 16h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 08:31 AM UTC
Resolved
Jun 13, 2026, 01:03 AM UTC
Duration
16h 32m
Detected by Pingoru
Jun 12, 2026, 08:31 AM UTC

Affected components

MUTUAL HEALTH SERVICES

Update timeline

  1. identified Jun 12, 2026, 08:31 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: There is no after hours support for this payer. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  2. identified Jun 12, 2026, 08:33 AM UTC

    We are seeing Eligibility and Benefits Inquiry transactions failing with AAA*42 errors. Customers are receiving AAA*42 errors. Next Steps and ETA for resolution: We have reached out to the payer to report this issue. We will continue to monitor and send updates as available. Availity continues to monitor for resolution.

  3. resolved Jun 13, 2026, 01:03 AM UTC

    This incident has been resolved.