Auvik Outage History

Auvik is up right now

Auvik had 42 outages in the last 2 years totaling 315h 6m of downtime — averaging 1.7 incidents per month.

There were 42 Auvik outages since October 7, 2024 totaling 315h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.auvik.com

Minor August 17, 2026

Issue with Legacy Alert Delivery

Detected by Pingoru
Aug 17, 2026, 03:00 PM UTC
Resolved
Aug 17, 2026, 04:42 PM UTC
Duration
1h 42m
Affected: us1.my.auvik.comus2.my.auvik.comus3.my.auvik.comus4.my.auvik.comus5.my.auvik.comus6.my.auvik.comeu1.my.auvik.comeu2.my.auvik.comau1.my.auvik.comca1.my.auvik.comlnx.my.auvik.com
Timeline · 5 updates
  1. investigating Aug 17, 2026, 03:00 PM UTC

    We are currently investigating reports of a flood of legacy alerts. Impact Default legacy alerts are temporarily not functioning as expected while we investigate. Customized legacy alerts may also be impacted. V2 alerts are currently working as expected. Next Steps Our team is actively investigating to identify the contributing factors. We will provide additional updates as more information becomes available.

  2. identified Aug 17, 2026, 03:24 PM UTC

    Our team has identified a suspected cause of the legacy alerts not working properly and is taking steps to fix it. Impact: Customers may continue to experience legacy alerts not working The following services are not affected: V2 alerts Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are applying mitigation measures and will provide progress updates.

  3. identified Aug 17, 2026, 04:24 PM UTC

    Our team has identified a suspected cause of the legacy alerts not working properly and is taking steps to fix it. Impact: Customers may continue to experience legacy alerts not working The following services are not affected: V2 alerts Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are applying the fix to the EU1 clustered clients currently

  4. monitoring Aug 17, 2026, 04:38 PM UTC

    We have applied changes to address the issue. We are now rolling out service fixes and monitoring closely for stability. Impact: Services should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support. Next Steps: We will post a final update once we confirm the resolution.

  5. resolved Aug 17, 2026, 04:42 PM UTC

    The incident has been fully resolved, and all services are operating normally. Customers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support. We will provide a Root Cause Analysis (RCA) once it is available.

Read the full incident report →

Minor April 14, 2026

Emergency Collector Rollback

Detected by Pingoru
Apr 14, 2026, 12:32 AM UTC
Resolved
Apr 14, 2026, 02:33 AM UTC
Duration
2h 1m
Affected: us1.my.auvik.comus2.my.auvik.comus3.my.auvik.comus4.my.auvik.comus5.my.auvik.comus6.my.auvik.comeu1.my.auvik.comeu2.my.auvik.comau1.my.auvik.comca1.my.auvik.comlnx.my.auvik.com
Timeline · 5 updates

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Minor March 8, 2026

Service Degradation – Some Customers Experiencing Login Issues After Maintenance

Detected by Pingoru
Mar 08, 2026, 07:10 PM UTC
Resolved
Mar 09, 2026, 09:26 PM UTC
Duration
1d 2h
Affected: my.auvik.comus1.my.auvik.comAuvik TrafficInsightsus2.my.auvik.comSaaS ManagementAuvik Website (www.auvik.com)us3.my.auvik.comus4.my.auvik.comus5.my.auvik.comus6.my.auvik.comeu1.my.auvik.comeu2.my.auvik.comau1.my.auvik.comca1.my.auvik.com
Timeline · 8 updates

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Minor December 5, 2025

Auvik Live Chat is Inaccessible

Detected by Pingoru
Dec 05, 2025, 12:50 PM UTC
Resolved
Dec 05, 2025, 01:32 PM UTC
Duration
42m
Affected: Auvik Website (www.auvik.com)
Timeline · 3 updates
  1. investigating Dec 05, 2025, 12:50 PM UTC

    We are currently investigating reports of the Auvik chatbot not transferring the session to a live agent. Impact: Customers will not be able to reach a live agent until the service is restored. The following services are not affected: The Knowledge Base, Support Portal, and Auvik site. Please submit a web form ticket from the Support site in the meantime, if needed to contact support. Next Steps: Our team is working to identify contributing factors. Updates will follow as more information becomes available.

  2. identified Dec 05, 2025, 01:17 PM UTC

    Our team has identified a suspected cause of the Auvik chatbot not transferring the session to a live agent. Impact: Customers will not be able to reach a live agent until the service is restored. The following services are not affected: The Knowledge Base, Support Portal, and Auvik site. Please submit a web form ticket from the Support site in the meantime, if needed to contact support. Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are applying mitigation measures and will provide updates on progress.

  3. resolved Dec 05, 2025, 01:32 PM UTC

    The incident has been fully resolved, and all services are operating normally. Customers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support. We appreciate your understanding and patience.

Read the full incident report →

Minor December 3, 2025

Service Disruption - Login issues

Detected by Pingoru
Dec 03, 2025, 02:21 PM UTC
Resolved
Dec 03, 2025, 05:28 PM UTC
Duration
3h 6m
Timeline · 3 updates
  1. identified Dec 03, 2025, 02:21 PM UTC

    Affected Services: Login We’re aware that an issue with Okta caused login failures for many users accessing Auvik. Okta has reported that the problem is resolved, but some users may still experience difficulties signing in. You can follow their updates here: https://status.okta.com/#incident/a9CWR00000012Cg2AI Recent status information is also available at: https://status.okta.com/#recent Impact: While we work on the resolution, users may continue to experience login issues Next Steps: Our team is actively working to resolve the issue and will provide updates as progress is made. Your patience is greatly appreciated, and we regret any inconvenience you may have experienced.

  2. monitoring Dec 03, 2025, 03:54 PM UTC

    Latest update from Okta December 3, 2025 at 7:50am PST Our service is seeing recovery following successful mitigation efforts with our provider. We continue to closely monitor system stability. Our next update will be in 30 minutes, or sooner if new information is available. We are watching our systems for recovery and performance.

  3. resolved Dec 03, 2025, 05:28 PM UTC

    Latest update from Okta Incident Resolved December 3, 2025 at 8:58am PST An issue impacting the core authentication service for customers in Okta Cell US7 has been resolved. Additional root cause information will be available within five business days. We will close the status page for Auvik's sites.

Read the full incident report →

Minor October 20, 2025

Partial service degradation due to AWS outage

Detected by Pingoru
Oct 20, 2025, 09:51 AM UTC
Resolved
Oct 20, 2025, 10:57 AM UTC
Duration
1h 6m
Affected: my.auvik.comus1.my.auvik.comAuvik TrafficInsightsus2.my.auvik.comSaaS ManagementAuvik Website (www.auvik.com)us3.my.auvik.comus4.my.auvik.comus5.my.auvik.comus6.my.auvik.comeu1.my.auvik.comeu2.my.auvik.comau1.my.auvik.comca1.my.auvik.com
Timeline · 4 updates
  1. identified Oct 20, 2025, 09:51 AM UTC

    Auvik is currently being impacted by today’s AWS outage. Some pages and APIs may be slow or have errors. No data loss is expected. We will update here as we receive more information

  2. monitoring Oct 20, 2025, 10:11 AM UTC

    AWS services are recovering. Services appear to be operating normally, and we are monitoring closely for stability. Impact: Services should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support. Next Steps: A final update will be posted once we confirm the resolution.

  3. monitoring Oct 20, 2025, 10:42 AM UTC

    AWS services are recovering. Services appear to be operating normally, and we are monitoring closely for stability. Amazon is recommending flushing your DNS cache if you are still experiencing issues. Impact: Services should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support. Next Steps: A final update will be posted once we confirm the resolution.

  4. resolved Oct 20, 2025, 10:57 AM UTC

    The incident has been fully resolved, and all services are operating normally. Customers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support.

Read the full incident report →

Major September 23, 2025

Site performance and access issues

Detected by Pingoru
Sep 23, 2025, 05:45 PM UTC
Resolved
Sep 26, 2025, 01:58 PM UTC
Duration
2d 20h
Affected: my.auvik.comus1.my.auvik.comus2.my.auvik.comus3.my.auvik.comus4.my.auvik.comus5.my.auvik.comus6.my.auvik.comeu1.my.auvik.comeu2.my.auvik.comau1.my.auvik.comca1.my.auvik.com
Timeline · 22 updates

Read the full incident report →

Minor September 17, 2025

Service Disruption - Log in issues to Auvik

Detected by Pingoru
Sep 17, 2025, 01:53 PM UTC
Resolved
Sep 18, 2025, 09:00 PM UTC
Duration
1d 7h
Affected: my.auvik.comus1.my.auvik.comus2.my.auvik.comus3.my.auvik.comus4.my.auvik.comus5.my.auvik.comus6.my.auvik.comeu1.my.auvik.comeu2.my.auvik.comau1.my.auvik.comca1.my.auvik.com
Timeline · 9 updates

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Notice September 10, 2025

Users are having issues connecting to Auvik

Detected by Pingoru
Sep 10, 2025, 04:43 PM UTC
Resolved
Sep 10, 2025, 05:26 PM UTC
Duration
43m
Affected: my.auvik.comus1.my.auvik.comus2.my.auvik.comus3.my.auvik.comus4.my.auvik.comus5.my.auvik.comus6.my.auvik.comeu1.my.auvik.comeu2.my.auvik.comau1.my.auvik.comca1.my.auvik.com
Timeline · 5 updates

Read the full incident report →

Major August 27, 2025

US4 clients are not accessible

Detected by Pingoru
Aug 27, 2025, 09:30 PM UTC
Resolved
Aug 27, 2025, 11:06 PM UTC
Duration
1h 36m
Affected: us4.my.auvik.com
Timeline · 4 updates
  1. investigating Aug 27, 2025, 09:30 PM UTC

    We are currently investigating reports of an outage affecting clients on US4. Impact: Customers may experience an inability to log in to their site The following services are not affected: Other clusters, including alerting and monitoring. Next Steps: Our team is working to identify contributing factors. Updates will follow as more information becomes available.

  2. identified Aug 27, 2025, 09:38 PM UTC

    Our team has identified a suspected cause of the outage on the US4 cluster and is taking steps to remediate the issue. Impact: Customers will not have access to the sites on the US4 cluster for the next two hours while we bring them online. Some sites on the US4 may become operational before that time. The following services are not affected: Sites on other clusters.. Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are applying mitigation measures and will provide updates on progress.

  3. monitoring Aug 27, 2025, 10:38 PM UTC

    We have applied changes to address the issue. Services appear to be starting up normally, and we are monitoring closely for stability. Impact: Services should be becoming available. The site will continue to come online over the next hour. If you encounter problems, please report them to Auvik Support. Next Steps: A final update will be posted once we confirm the resolution.

  4. resolved Aug 27, 2025, 11:06 PM UTC

    The access issues for clients on the US4 cluster have been fully resolved, and services are operating as expected. Impact: Customers should no longer experience any related issues. If you continue to experience issues, please report them to Auvik Support.

Read the full incident report →