Auvik experienced a major incident on August 27, 2025 affecting us4.my.auvik.com, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 27, 2025, 09:30 PM UTC
We are currently investigating reports of an outage affecting clients on US4. Impact: Customers may experience an inability to log in to their site The following services are not affected: Other clusters, including alerting and monitoring. Next Steps: Our team is working to identify contributing factors. Updates will follow as more information becomes available.
- identified Aug 27, 2025, 09:38 PM UTC
Our team has identified a suspected cause of the outage on the US4 cluster and is taking steps to remediate the issue. Impact: Customers will not have access to the sites on the US4 cluster for the next two hours while we bring them online. Some sites on the US4 may become operational before that time. The following services are not affected: Sites on other clusters.. Please report any related issues to Auvik Support so we can track and assist further. Next Steps: We are applying mitigation measures and will provide updates on progress.
- monitoring Aug 27, 2025, 10:38 PM UTC
We have applied changes to address the issue. Services appear to be starting up normally, and we are monitoring closely for stability. Impact: Services should be becoming available. The site will continue to come online over the next hour. If you encounter problems, please report them to Auvik Support. Next Steps: A final update will be posted once we confirm the resolution.
- resolved Aug 27, 2025, 11:06 PM UTC
The access issues for clients on the US4 cluster have been fully resolved, and services are operating as expected. Impact: Customers should no longer experience any related issues. If you continue to experience issues, please report them to Auvik Support.