Automatiq Sync App incident

AXS Transfers - MFA Change

Major Resolved View vendor source →

Automatiq Sync App experienced a major incident on October 16, 2023 affecting Transfers, Crawls. Transferless Delivery & Mobile QR Creation, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2023, 09:29 PM UTC
Resolved
Oct 18, 2023, 01:00 AM UTC
Duration
1d 3h
Detected by Pingoru
Oct 16, 2023, 09:29 PM UTC

Affected components

Transfers, Crawls. Transferless Delivery & Mobile QR Creation

Update timeline

  1. identified Oct 16, 2023, 09:29 PM UTC

    AXS has made MFA changes on their site that are impacting transfers and crawls, so all transfers will need to be done manually or through transferless. Our team is actively working on solutions to handle these changes and will communicate updates as we have them.

  2. resolved Oct 18, 2023, 02:32 PM UTC

    AXS crawls and transfers should be working as expected again.