Automatiq Sync App incident

AXS mobile verification

Major Resolved View vendor source →

Automatiq Sync App experienced a major incident on June 26, 2023 affecting Transfers, Crawls. Transferless Delivery & Mobile QR Creation, lasting 113d 16h. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2023, 09:34 PM UTC
Resolved
Oct 18, 2023, 02:27 PM UTC
Duration
113d 16h
Detected by Pingoru
Jun 26, 2023, 09:34 PM UTC

Affected components

Transfers, Crawls. Transferless Delivery & Mobile QR Creation

Update timeline

  1. investigating Jun 26, 2023, 09:34 PM UTC

    We are aware AXS has implemented mobile verification which is affecting our ability to access accounts. We are investigating a fix for this and will post updates as we have more information.

  2. monitoring Jun 27, 2023, 08:50 PM UTC

    We do not believe this is having a significant effect on our integration at this time, however our team is continuing to look into additional changes to continue to improve the system

  3. resolved Oct 18, 2023, 02:27 PM UTC

    This incident has been resolved.