Automatiq Sync App incident

Proof Posting error on Stubhub order fulfillment

Minor Resolved View vendor source →

Automatiq Sync App experienced a minor incident on October 17, 2023 affecting Distribution and Processing, lasting 17h 33m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2023, 10:00 PM UTC
Resolved
Oct 18, 2023, 03:33 PM UTC
Duration
17h 33m
Detected by Pingoru
Oct 17, 2023, 10:00 PM UTC

Affected components

Distribution and Processing

Update timeline

  1. identified Oct 18, 2023, 02:37 PM UTC

    Stubhub made an unannounced API change that now requires a mobile provider value when fulfilling orders with transfer proof. Our team is addressing this change as quickly as possible, but until that time Stubhub orders may display an error on fulfillment indicating “proof not posted”.

  2. resolved Oct 18, 2023, 05:46 PM UTC

    Stubhub has resolved the API issue regarding proof posting that was impacting fulfillment of orders that were delivered via mobile transfer.