Automatiq Sync App incident

Automatiq Application Access Issues

Critical Resolved View vendor source →

Automatiq Sync App experienced a critical incident on October 30, 2023 affecting Sync Application UI, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 30, 2023, 08:04 PM UTC
Resolved
Oct 30, 2023, 08:45 PM UTC
Duration
41m
Detected by Pingoru
Oct 30, 2023, 08:04 PM UTC

Affected components

Sync Application UI

Update timeline

  1. identified Oct 30, 2023, 08:24 PM UTC

    There is a current issue with our SSO and authentication provider that is causing issues with user access to Sync. We are awaiting an update from our vendor team for a resolution and will update this page when we have more information.

  2. monitoring Oct 30, 2023, 08:26 PM UTC

    Our provider has implemented a fix and it looks like access is restored. Please use the in-app chat or reach out via email if you still are experiencing specific login issues.

  3. resolved Oct 30, 2023, 09:07 PM UTC

    This incident has been resolved.