Automatiq Sync App experienced a major incident on September 26, 2023 affecting Transfers, Crawls. Transferless Delivery & Mobile QR Creation, lasting 43d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 25, 2023, 01:46 PM UTC
We are aware of issues with TM/AM crawls and transfers returning a "login failed, captcha present" error. The development team is looking into the issue, and we will provide an update as soon as we have more information.
- monitoring Sep 26, 2023, 06:41 PM UTC
We have pushed out a fix to address the login issues we were seeing with TM/AM accounts when crawling and transferring. If you still experience issues, please send details of your issue to us through the in-app chat or via email.
- identified Sep 26, 2023, 06:47 PM UTC
We have identified a new error occurring with TM/AM crawls and transfers and are investigating a solution for this. We will update you when we are able to deploy a fix for this.
- monitoring Sep 27, 2023, 01:58 PM UTC
We have pushed out a fix to address the issues around TM/AM crawls and transfers and can confirm we are seeing success on our end. If you continue to see issues, please send in details to the Sync Support team using the in-app chat.
- identified Oct 02, 2023, 03:30 PM UTC
We are still seeing continuing issues with TM/AM crawls and transfers. Our development team has been working on this issue, in the meantime, please manually deliver any urgent orders you may have. If your account has TD fallback enabled, it will help with transfers at this time. We will update you when we have more information
- monitoring Oct 03, 2023, 06:15 PM UTC
We have deployed updates to help address the issues with both crawls and transfers on TM/AM accounts and are seeing success on our end. If you continue to experience issues, please reach out via the in-app chat
- identified Oct 05, 2023, 04:00 PM UTC
We have identified a new error occurring with TM/AM crawls and transfers and are investigating a solution for this. We will update you when we are able to deploy a fix for this.
- monitoring Oct 05, 2023, 05:07 PM UTC
We have deployed updates to help address the issues with both crawls and transfers on TM/AM accounts and are seeing success on our end. If you continue to experience issues, please reach out via the in-app chat
- resolved Nov 09, 2023, 02:44 AM UTC
This incident has been resolved.