Automatiq Sync App incident

TM account crawl issues

Minor Resolved View vendor source →

Automatiq Sync App experienced a minor incident on March 11, 2024 affecting Distribution and Processing and Transfers, Crawls. Transferless Delivery & Mobile QR Creation, lasting 8h 19m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2024, 01:39 PM UTC
Resolved
Mar 11, 2024, 09:59 PM UTC
Duration
8h 19m
Detected by Pingoru
Mar 11, 2024, 01:39 PM UTC

Affected components

Distribution and ProcessingTransfers, Crawls. Transferless Delivery & Mobile QR Creation

Update timeline

  1. investigating Mar 11, 2024, 01:39 PM UTC

    Our development team is currently looking into an issue with Ticketmaster account crawls where sometimes not all tickets are being ingested. We will post an update as soon as we have more information

  2. identified Mar 11, 2024, 02:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 11, 2024, 09:59 PM UTC

    This incident has been resolved.