Automatiq Sync App incident

TicketNetwork/Mercury Order Issues

Notice Resolved View vendor source →

Automatiq Sync App experienced a notice incident on March 25, 2024 affecting Distribution and Processing, lasting 6d 18h. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2024, 09:20 PM UTC
Resolved
Apr 01, 2024, 03:21 PM UTC
Duration
6d 18h
Detected by Pingoru
Mar 25, 2024, 09:20 PM UTC

Affected components

Distribution and Processing

Update timeline

  1. investigating Mar 25, 2024, 09:20 PM UTC

    Our team has identified an issue with TN/Mercury orders not appearing in Sync and is actively investigating the issue. If you have any urgent confirmed orders that are not appearing in Sync, we recommend manually filling them.

  2. identified Mar 28, 2024, 08:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 28, 2024, 11:58 PM UTC

    A fix has been implemented, and we are actively monitoring. If you receive any TicketNetwork/Mercury orders that should be present in Sync and are not, please reach out to Sync support.

  4. resolved Apr 01, 2024, 03:21 PM UTC

    This incident has been resolved.