Automatiq Sync App incident

AXS Crawl and transfer issues

Major Resolved View vendor source →

Automatiq Sync App experienced a major incident on April 24, 2024 affecting Distribution and Processing and Transfers, Crawls. Transferless Delivery & Mobile QR Creation, lasting 22h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2024, 12:23 AM UTC
Resolved
Apr 24, 2024, 10:32 PM UTC
Duration
22h 9m
Detected by Pingoru
Apr 24, 2024, 12:23 AM UTC

Affected components

Distribution and ProcessingTransfers, Crawls. Transferless Delivery & Mobile QR Creation

Update timeline

  1. identified Apr 24, 2024, 12:23 AM UTC

    We noticed an increase in reports of errors on AXS and our development team is currently looking into it. Please check on any near-term events you may have to manually handle and we'll update you when we have more information.

  2. identified Apr 24, 2024, 01:41 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 24, 2024, 06:12 PM UTC

    AXS crawls and transfers should be functional again through Sync.

  4. resolved Apr 24, 2024, 10:32 PM UTC

    This incident has been resolved.